Voice of the customer and patient

Turn complaints, surveys and NPS into process improvements people notice.

Who it is for

Service companies, telecoms, utilities, contact centres, clinics and hospitals.

What is included

• Complaint handling with full traceability
• NPS, satisfaction surveys and focus groups
• Root-cause analysis by process of the main complaint reasons
• Alignment with Spain's Customer Service Law 10/2025
• UNE-EN ISO 18295 and UNE 338001

Outcome

Fewer repeated complaints, fixed processes and an audit-ready system.

How I work

With the SINCRO Method: situate and understand first, then identify what is critical, normalise and involve people, review every month and leave the system running without depending on me. Scope and price are agreed after a first conversation.